Recently Incarcerated or have a criminal record?

We’re here to help.

Medical Resources

Cardinal Innovations Healthcare

We help people with mental and behavioral needs get the services and supports they need to get well. Eleven years ago, we created a managed care plan used throughout the state today. It helps people with complex needs who receive Medicaid, or who might not have insurance, access services and supports in their communities. We contract with providers in our communities to get you the care you need. Most of our members receive services for Intellectual and Developmental Disabilities and behavioral health conditions through Medicaid. Sometimes there are treatments that may not be covered by Medicaid. We can work with you to look at services that may be available through other types of coverage.

How to get started

Your first step is to call our Access Call Center. Our team can help you get started, find a provider, and answer your questions about the process. Just call us at 1-800-939-5911.

24/7 Access and Crisis Line

If you or a loved one needs a referral for services or is in a crisis situation, call our 24/7 phone number at 1-800-939-5911.

Are You In A Crisis?

Quick dial **ASK (**2-7-5) on your cell phone to reach our 24-hour mental health crisis line. You can also dial 1-800-939-5911. We can help connect you with mental health crisis support in your area. You will speak to a trained, licensed clinician who is experienced in mental health crisis response. 

Vea por qué nuestro modelo de atención administrada es exclusivo en Carolina del Norte.

Si usted o un ser querido necesita una derivación para servicios o tiene una situación de crisis, llame a nuestro número de teléfono 24/7 al 1-800-939-5911.

Mecklenburg Re-Entry Services

About Us: Mecklenburg County Re-Entry Services (RES) provides high-risk/high-needs clients with evidence-based services and supports to assist in the successful transition from incarceration to the community.  RES begins working with the client while incarcerated through on-site case management assisting with home planning, application for benefits, referral and coordination of medical and behavioral health services, and development of employment plans.  Services available after release include case management, educational assistance, vocational programs, substance abuse, and mental health treatment referrals, basic needs, transportation, employment and housing.  RES does serve people on the registry.

To be eligible for RES services the client must:

      1. Be sixteen (16) years of age or older; eighteen (18) and older for housing.
      2. Have a verifiable residence in Mecklenburg County (the community shelters do qualify, county of conviction or residence is Mecklenburg).
      3. Have been incarcerated by the NC Department of Public Safety or another state/federal correctional system, or served a sentence in the Mecklenburg County Jail.
      4. Be compliant with treatment recommendations if under the care of a physician or counselor for mental health and/or substance use disorders.
      5. Be in need of educational, vocational, or employment supports as the primary focus of service.
      6. Agrees to participate in the program as outlined by RES

Our Goal: To provide comprehensive case management supporting each client’s transition. To reduce recidivism and criminal thinking patterns among those in transition. To reduce county costs for those released on post‐release supervision following incarceration.


Need Help Finding a Job?

See a service you’re interested in?

Contact: Hope Marshall, MS, LCAS, Re-Entry Services Program Manager Mecklenburg Criminal Justice Services


Telephone: 980-314-1703

Participation in the Re-Entry Services program is voluntary.   Referrals to the Re-Entry Services program can be made by filling out the online referral form:

Our Services

Accessing Services

  1. All services start with a referral either via the link in the blue table or a call to RES at 980-314-5043.
  2. The client will complete an intake with a Case Coordinator to include a review of expectations and development of a case plan.
  3. The client will work with their Case Coordinator to obtain necessary appointments.

Pre-Release Services

Case Coordinators go into 2 Federal prisons (Butner and Bennettsville twice annually), the Federal Halfway house (monthly), 10+ state prisons as needed (Gaston Correctional twice monthly, Lincoln CC once weekly), and Mecklenburg County Jail (Re-Entry Pod) to provide:

  • Orientation to Re-Entry Services prior to and after release
  • Develop home plans which may include housing for the returning citizen
  • Set up transportation if not provided by NCDPS (Traveler’s Aid will assist from the eastern prisons)
  • Set up appointments with mental health and arrange for prescriptions upon release
  • Send information via mail and prison case manager emails to those in prisons across the state (NC has 57 prisons)

Post Release Services

Case Coordinators meet with clients face to face, via phone, and virtually.  All services require participation in the Re-Entry Services program and starts with an intake appointment.

    1. Basic needs – birth certificates, medical/dental/vision needs, prescription assistance, food and/or clothing referrals, hygiene kits, school/college records, SNAP  application.
    2. Disability – SOAR applications, reinstatement of disability benefits and Medicaid, obtaining medical records.
    3. Cognitive-behavioral therapy – Moral reconation therapy weekly, one group specifically for sex offenders and an additional group for non-sexual offenders
    4. Drug testing – urinalysis, transdermal and breath testing is required.
    5. Substance use – referrals for evaluation and follow up treatment, limited assistance available, case management to encourage and support behavior change, assistance in obtaining inpatient and residential treatment.
    6. Mental health – referrals for evaluation, recommendation and treatment, assistance in obtaining medication.
    7. Peer support – coordination with peer support for those with chronic health conditions, substance use disorders and mental health diagnosis to assist client in navigating the many systems needed to reintegrate into our community
    8. Sexual offender – court-ordered evaluation
    9. Housing – Housing is not a separate service and participation in the re-entry program is required, all housing is in sober transitional housing with shared rooms for a limited time (scaled rental assistance decreases over five months), sex offender housing is available.
    10. Transportation – bus passes, assistance with emergency transportation.


Check Out Mecklenburg Re-Entry Services 

The mission of Mecklenburg County Re-Entry Services is to facilitate a seamless transition of participants while promoting employment stability, service engagement, and continuing education. Check out our video for more information.

Re-Entry Services

Our Partners & Sponsors

  • Division of Vocational Rehabilitation Services
  • New Beginnings Treatment Center
  • Common Wealth Charlotte
  • Hope Haven
  • The Center For Community Transitions
  • Reentry Housing Alliance
  • Cardinal Innovations Healthcare
  • OMITT Trade School
  • Mecklenburg Re-Entry Services
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